Frequently Asked Questions
Frequently Asked Questions
Find answers about ordering, shipping, trading cards, hobby boxes, pre-orders, returns, and customer support.
How Can We Help?
Select a question below to find the information you need.
Orders & Payments
How do I place an order? +
Browse our available products, select the item you want, add it to your cart, and proceed through checkout. Review your products, quantities, shipping address, and payment information before submitting your order.
Will I receive an order confirmation? +
Yes. After successfully placing an order, an order confirmation should be sent to the email address provided during checkout.
If you don't see it, check your spam or junk folder.
Can I change or cancel my order? +
Contact us as soon as possible if you need to request a change or cancellation. We will make reasonable efforts to assist before fulfillment begins.
Once an order has been processed or shipped, changes or cancellation may no longer be possible.
What payment methods do you accept? +
The payment methods currently available will be displayed during checkout. Available options may depend on your location and the payment services enabled on our store.
Is checkout secure? +
Payments are processed through the secure payment methods available through our ecommerce checkout.
Shipping & Tracking
When will my order ship? +
Orders are prepared according to the processing timeframe stated in our Shipping Policy. Once your package leaves our facility, carrier transit time begins.
Will I receive tracking information? +
When tracking is available, tracking information is provided after your shipment has been prepared. Please allow time for the carrier's tracking system to register its first scan.
Why isn't my tracking information updating? +
A shipping label can be created before the carrier physically scans the package. Tracking may therefore take some time to begin showing movement.
What should I do if my order is delayed? +
If your shipment is significantly beyond its expected delivery timeframe, contact our support team with your order number and tracking information.
What if tracking says delivered but I cannot find my package? +
Check your mailbox, porch, parcel locker, reception area, household members, neighbors, and other safe locations where the carrier may have left the package.
If you still cannot locate it, contact us with your order and tracking information.
Product Questions
What products does Korin's Card Exchange sell? +
Our selection may include trading card games, sealed TCG products, booster boxes, hobby boxes, collectibles, accessories, and selected upcoming releases.
Are sealed products guaranteed to contain specific cards? +
Unless specifically guaranteed by the manufacturer, randomized trading card products do not guarantee any particular card, rarity, autograph, parallel, serialized card, or monetary value.
Can product packaging vary from the pictures? +
Manufacturers may occasionally change packaging, artwork, promotional markings, or other presentation details. Please review the applicable product description before purchasing.
Can I contact you with a product question before ordering? +
Absolutely. Contact our team and include the exact product name so we can understand which item you're asking about.
Pre-Orders & Pre-Sales
What is a pre-order? +
A pre-order or pre-sale allows customers to order selected products before their expected regular release or availability date.
Are pre-order release dates guaranteed? +
Release dates may be based on information supplied by manufacturers, publishers, suppliers, or distributors and may change for reasons outside our control.
When will my pre-order ship? +
Pre-orders are generally prepared for fulfillment after the applicable inventory becomes available and the product is eligible for release.
What happens if a pre-order cannot be fulfilled? +
If supplier or manufacturer availability prevents us from fulfilling an affected paid pre-order, we will provide an appropriate resolution, which may include cancellation and a refund to the original payment method.
Returns & Refunds
How do I request a return? +
Contact us before sending an item back. Include your order number, the product involved, and the reason for your return request.
Return eligibility is subject to our Refund & Return Policy.
Can I return an opened trading card box? +
Products originally sold as factory sealed generally need to remain unopened and factory sealed to qualify for a standard change-of-mind return.
What if my order arrives damaged? +
Contact us promptly with your order number, a description of the issue, and clear photographs of the product and shipping packaging when applicable.
Keep the product and original packaging while your request is being reviewed.
What if I receive the wrong product? +
Contact our support team with your order number and details about the item received. For a verified fulfillment error, we will provide an appropriate resolution.
How are approved refunds issued? +
Approved refunds are generally returned to the original payment method. Your bank or payment provider may require additional time to post the refund.
Customer Support
How can I contact Korin's Card Exchange? +
Email:
zoe.erhart@outlook.com
Phone:
+1 (770) 750-4258
What should I include when contacting support? +
For an existing order, include your order number and the email address used during checkout whenever possible. For product questions, include the exact product name.
Still Have Questions?
Contact Korin's Card Exchange for assistance with products, orders, shipping, tracking, returns, or upcoming releases.